Ki9's Terms & Conditions – Complete Guide

By using the ki9 platform (ki9.im), you confirm that you have read and agreed to these Terms & Conditions in full. These terms constitute a legally binding agreement between ki9 and its users.

Ki9 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms. We recommend checking this page regularly.

Ki9 reserves the right to refuse service to any individual, particularly where there is reason to believe they have violated these Terms & Conditions or are attempting to disrupt the normal operation of the platform.

To register on ki9, you must be at least 18 Years All information provided at the time of registration must be accurate and truthful. Accounts created with false or misleading details may be suspended at any time.

• Each individual may register only one account.
• Opening multiple accounts from the same device, IP address, or household is strictly prohibited.
• The mobile number and email address provided at registration must remain active.
• Keeping your account password confidential is entirely your responsibility.
• Sharing your account with or transferring it to another person is strictly prohibited.

Ki9 may carry out identity verification (KYC) at any time. This may require a copy of your national ID, passport, or other government-issued document. Withdrawals may be held until the KYC process is complete.

Ki9 offers its members a variety of bonuses and promotional offers. Each bonus comes with its own terms, which should be read carefully before claiming.

• Welcome Bonus: Available to new members once only. Claiming the welcome bonus through multiple accounts is strictly prohibited.
• Wagering Requirements: Bonus funds cannot be withdrawn until the required wagering multiplier on the bonus amount has been met.
• Validity: Every bonus has an expiry date. Any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses are restricted to specific games. Not all bonuses may apply to every game.
• Maximum Bet: A maximum bet limit may apply per wager while a bonus is active.

Ki9 reserves the right to modify, suspend, or cancel any bonus or promotion at any time. In the event of a bonus-related dispute, the decision of ki9's management shall be final.

The following rules apply to all financial transactions on ki9. These rules are binding for all members without exception.

• Minimum deposit: ৳100 (bKash/Nagad/Rocket).
• Minimum withdrawal: ৳300.
• The same payment method and number must be used for both deposits and withdrawals.
• Ki9 charges no fees on deposits or withdrawals.
• Daily withdrawal limit: ৳50,000 for standard accounts.
• Higher withdrawal limits apply for VIP members.

Ki9 reserves the right to temporarily hold suspicious transactions. Additional documentation may be requested for verification. If money laundering or fraud is suspected, the relevant authorities will be notified and the balance may be frozen.

The following activities are strictly prohibited on ki9. Any violation may result in permanent account closure and forfeiture of balance.

• Creating or operating multiple accounts.
• Bonus abuse – particularly claiming the same bonus across multiple accounts.
• Using any software to gain an unfair advantage in the system or games.
• Money laundering or transacting with funds from illegal sources.
• Colluding with other members to influence game outcomes.
• Attempting to fraudulently obtain funds by providing false information to the support team.
• Introducing malicious code, viruses, or attempting to hack ki9's website.
• Attempting to gain unauthorized access to another member's account.

Ki9 believes gaming is for entertainment, not addiction. That's why we actively promote responsible gaming and help members stay in control.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily disable your account for a set period of time.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Reality Check: Receive notifications after a set period showing how long you've been playing.
• Permanent Closure: You can request permanent account closure at any time.

If you think you may have a gaming problem, contact support or Responsible Gaming page.

Ki9 takes your personal information very seriously. The details you provide at registration are used solely for account management, verification, and service improvement.

• Your data is never sold to third parties.
• Information may be disclosed to authorities where required by law.
• All data is protected with 256-bit SSL encryption.
• You can request to have your data deleted at any time.

To learn more, Privacy Policy page.

Ki9 reserves the right to temporarily or permanently close an account under the following circumstances:

• Violation of Terms & Conditions.
• Suspicion of fraud or deceptive activity.
• Registration with false information.
• Illegal Activity.
• Failure to cooperate with the KYC process.

Members may request account closure at any time through support. Before the account is closed, any available balance may be withdrawn; however, any bonus balance will be forfeited.

If any dispute or complaint arises while using ki9, please contact the support team first. Most issues can be resolved within 24 hours.

• You will receive an initial response within 24 to 72 hours of submitting a complaint.
• Complex cases may take up to 7 business days to resolve.
• Ki9's decisions are final and binding.
• To submit a complaint, email us at support@ki9.im.

Ki9 reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified of major changes via their registered mobile number or email.

Continued use of the platform after any changes have been made constitutes acceptance of the updated terms. We recommend checking this page regularly. If you have any questions about the terms, please contact support.